FAQs
At TOTU, we pride ourselves on delivering high-quality 3C digital accessories that meet the diverse needs of our customers. Whether you’re purchasing for retail or wholesale, we’re here to ensure your experience is seamless. Below are some of the most frequently asked questions to help you better understand our products and services.
Q: What types of products does TOTU offer?
A: TOTU offers a wide range of digital mobile accessories, including Cables, Chargers, Power Banks, Wireless Chargers, and Audio products. Our product lines are designed with innovation and quality in mind, ensuring that you get reliable and stylish accessories for your digital devices.
Q: Are your products available for wholesale and retail?
A: Yes, TOTU caters to both retail and wholesale customers. We offer bulk purchasing options for businesses looking to stock high-quality mobile accessories, while individual consumers can enjoy the same exceptional products in smaller quantities.
Q: What makes TOTU products stand out in the market?
A: TOTU’s accessories are known for their innovation, simplicity, fashion, and experience. We focus on delivering products that are not only functional but also stylish and durable. With continuous research and development, we’ve created breakthrough products like the 360° rotating iPad case and zinc alloy data cables, ensuring we stay ahead of industry trends.
Q: Where can I purchase TOTU products?
A: You can purchase TOTU products through our official website for both retail and wholesale options. Our products are also available in select global markets through authorized distributors and retailers.
Q: How do I place a wholesale order with TOTU?
A: To place a wholesale order, please contact our sales team through the wholesale section on our website. Our team will guide you through the process, providing information on pricing, order minimums, and shipping options.
Q: Do you offer international shipping?
A: Yes, TOTU provides international shipping to many countries. Shipping fees and delivery times may vary depending on the destination. Please check our shipping policy or contact customer support for specific details.
Q: What is your return policy?
A: TOTU offers a 30-day return policy for most products. If you’re not completely satisfied with your purchase, you can return the item in its original condition within 30 days for a refund or exchange. Please refer to our Returns & Refunds page for detailed instructions.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order’s progress through our website’s tracking page or the shipping carrier’s website.
Q: What should I do if I receive a defective product?
A: If you receive a defective or damaged product, please contact our customer support team immediately. We will work with you to arrange a replacement or refund, depending on the issue.
Q: Does TOTU provide product warranties?
A: Yes, many of our products come with a 1-year limited warranty. This warranty covers any manufacturing defects or performance issues. For more information on specific product warranties, please refer to the product page or contact our customer support team.
Q: Can I customize TOTU products for my business?
A: TOTU offers customization options for wholesale orders, including branding and packaging solutions. Please contact our sales team for further details and customization possibilities.
Q: How can I contact TOTU for support?
A: Our dedicated customer support team is here to assist you. You can reach us via our contact page on the website or by emailing support@totudesign.com. For urgent inquiries, please call our customer service hotline listed on the contact page.